Customer First Declaration
We will put our "customers first" when it comes to customer service.
We aim to better understand our customers and their needs, and make sure they always know where they stand.
A personal commitment by every EPA employee to excellence in customer service, will achieve faster, more efficient and improved outcomes for our customers and for our Agency.
To achieve this we will commit to:
- Service
We'll strive to service our customers' needs. - People
We'll act ethically, treat people fairly and with respect. - Outcomes
We'll focus on achieving outcomes cost effectively and safely. - Technical excellence
We'll maintain and improve our expertise. - On time
Do it first time, on time right. Getting the service right also means our customers understand and accept the Agency's decisions. - No surprises
We'll ensure our customers always know where they stand and where we stand. We will proactively communicate with them and return their calls promptly.
To help us do this, the Agency will support our "customer first" attitude through:
- Training
- Developing decision support tools and systems
- Backing our staff to make decisions.
Last updated: 10 July 2006
